It has been a few weeks and still no refund. Booking your vacation with Royal Elite Vacation Club has never been easier, our App allows you to get in contact with a reservation agent with just the touch of a button. It was a handicap room with two beds.First, by phone, they told us they didn't have anther one. Here are 8 tips for writing great reviews. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, My husband & I were scammed by these crooks . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Unfortunately, Royal Elite Vacation Club is not unique in its practices. We canceled within 5 business days. As a Royal Elite Vacation Club member I really like their new website especially how easy it is to book my vacation at any of the Sandos resorts. 3200 Because by then you are out of the 5 business day period. They acknowledge that we canceled within 5 business days. Elite Vacation Club. Customer Service Department Royal Elite Sandos Hotels I also consent to use of emails and the use of an automated dialing device and prerecorded messages. We knew the sales person was most likely misrepresenting information. They promise that you would be able to rent back your weeks, but you cannot find a company to rent your weeks, you cannot get hold of anyone from RCI to exchange your weeks either. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Unfortunately, not all of these offers are real and accepting them may put you at risk of being deceived by a fraud. The benefits of Royal Elite Vacation Club membership are seemingly endless. As a Royal Elite Vacation Club member you will stay in the most luxorious suites in whichever resort you choose for your vacation. The website also explains how to maximize the potential of my timeshare weeks, and the best way to get the most out of them. Just got back from my yearly vacation to Sandos Playacar, and everything was perfect, good food ,I really think the buffets have a great variety of things to eat and desserts yummy. Stay at another hotel. Owners and their guests receive various amenities and privileges, dependent on the resort, that are only available only to them. E-mail Address: No matter where you decide to travel you will enjoy exclusivehigh-end vacations at an affordable rate. They claim that the rental income makes the timeshare a good financial investment, and they can use the money in the first few years to pay off the membership. Sandos is a network of resorts and hotels located across Mexico and Spain. http://www.timesharescam.com/, Royal Elite is one of the worst timeshare companies in Mexico, they have a terrible reputation regarding timeshares, being that said, a Royal Elite Timeshare is not a good purchase at all. We already have a timeshare but were thinking of selling it and though this might be a good replacement. See what the Royal Elite benefits are. Royal Elite Sandos Hotels In the meanwhile we took lunch in the buffet and the food was as the one offer in all you can eat, really low quality. If you are not happy, you can cancel. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. It has been a few weeks and still no refund. To finalize this is not an investment and do not buy for vacationing because you can get better deals on the web, do not fall into his lies or if you see him or receive an invitation from any person to attend the vacation program meeting (timeshare program) just refuse the invitation you receive, we would assure you that even the person who invites you to this meeting is lying. Royal Elite Vacation Club members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. Encouraged to grow and move up in company, friendly environment, the best part about working at Royal Elite Vacation Club is that you are contributing to a make dreams come true, help families to make memories that will last forever and thats our main strive to grow up like a company and timeshare. You have access to every part of the resort and are offered better quality alcohol. 3208, 3207, 3213 www.sandos.com. more. Tel: [protected] Ext 3200 Royal Elite Vacation Club Review of Sandos Playacar Reviewed February 8, 2016 We have stayed at Sandos Caracol twice and Sandos Playacar once and decided it was time to look into the Royal Elite Club because we will be coming back! Privacy policies | Disclaimer | Espaol. 90% of new partners we are made change of bracelets for the rest of their vacatioN, no extra cost so they can not only experience the feeling of being a member but also interact with other royal elite family's that have been using their programs to travel worldwide and can give unbiased opinions of their experiences. Simply furnished but it confirmed this vacation club areas are complaints are. Verification can help ensure real people write reviews about real companies. Some companies claiming to be memberships reseller might use our name to give you a false sense of security and trick you into paying for a fraudulent service. Find out how we combat fake reviews. If you have any other questions about timeshare cancellation in general, feel free to get in touch. 4.5-star luxury resort by the ocean. This will surely increase the credibility of your complaint. Royal Elite Vacation Club - Vacation Rental Site Review. , submit the contact form on the right side of this page, or initiate the live chat to get started. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. Los clientes que se registran para ser miembros del club, supuestamente tienen acceso exclusivo a ofertas especiales en ms de 180 propiedades de complejos tursticos en los Estados Unidos, Mxico y el Caribe. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We knew the sales person was most likely misrepresenting information. * E-mail address: finanzas@royalelite.com This complaint was posted by a verified customer. Read verified pet policies and get help from our Canine Concierge! Verification can help ensure real people write reviews about real companies. It was an old and destroy room with dirty mirrors and repaired roof. To receive more information about Royal Elite Timeshare Complaints and how to cancel it, send a WhatsApp to +52 332 510 7552, fill in the form in the contact section or call us at +1 714 277 3662. With a white sand beach, free beach cabanas, and beach massages, this resort is the perfect place to soak up some sun. Find the closest pet friendly vacation rentals nearby. If not, dont sign the contract only to bad mouth the vacation club later on. Put in writing you want your contract canceled and it is canceled. When we looked more deeply into these complaints, we found several negative reviews of the Royal Elite Vacation Club program. customerservice1@royalelite.com do a google research on Royal Elite. Read full review of Royal Elite and 3 comments. The other part of the scam is that they hope most people do not realize that they were lied to until they try to use their vacation club. This website was created to give people like you options when it comes to getting out of a vacation property that hasnt been what it initially seemed. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. TimeshareExitCompanies.com is not a law firm. If you are not happy, you can cancel. The site is easy to navigate and loads quickly plus its responsive so you can use it from any device. I get better airfare and hotel rates by booking it myself. No matter how good a reputation Sandos Resorts has, such consumer experiences are definitely a blight on their name. Can You Get Out of Manhattan Club Timeshare? While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. While all details up to this point highlight that its incredibly difficult to get out of Royal Elite Sandos Resorts timeshare solely through customer service, this may indicate the opposite, and that its possible to go a more direct route. Anyone can write a Trustpilot review. Contact us to receive a free timeshare exit consultation. Be very careful when dealing with this company! Royal Elite Vacation Club members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. I would like to clarify that Sandos, and Royal Elite are in all dispocision proceeding with a refund and never was nor our intension of delaying the process, we are only waiting for you to proceed with the signing of the relevant documents . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you are not happy, you can cancel. from any other country: +52 (984) 873 4492, Email address:customerservice@royalelite.com, Telephone No. Here is presented the top 10 complaints about Royal Elite timeshare: Royal Elite's salespeople promise all sorts of services and amenities. As far as working through customer service goes, we did see that a customer service representative posted on ComplaintsBoard so that people seeking refunds and to exit their timeshares could get in touch more easily. The complaint has been investigated and resolved to the customers satisfaction. They never sell your timeshare and you end up owning two timeshares. I want to complaint with PROFECO about this, and get my money back, Dear Royal Elite Vacation Club Members, The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. Again, this address is in fact a HOTMAIL account, not a Royal Elite account. Companies can ask for reviews via automatic invitations. While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. All rights reserved. Portfolio has property at its heart, and wed like you to be part of it. Claim your business, engage with your consumers, leave official public responses, track complaints and customer replies at no cost. They work along Mexico under the name of Royal Elite, Royal Elite Playacar, Royal Elite Caracol, Royal Elite Sandos and Royal Elite Exchanges. All lies. Which Is The Best For Your Pocket. I am going thourhg the asme bunch of lies today. Mexican law is clear. Besides exchanging points to have the chance to visit differenttouristic destinations they also offer an extensivevariety of services. Indulge in a massage, a body wrap, and reflexology at the onsite spa. from Canada and USA: 844 992 8339, Telephone No. We started to deep-dive into the contract clauses and our big surprise was that we found the following discrepancies between what was stated to versus what was in the contract: Royal Elite never respond to their clients emails or phone calls. Timeshare Travel Vs Travel Agency. A free inside look at company reviews and salaries posted anonymously by employees. 35 Royal Elite Vacation Club reviews. Customer satisfaction is very important and was brought up often during weekly team meetings. 3203, 3204, 3205 If you stay in the adults only be aware it's a bit of a walk but we enjoyed the walk and being away from the other areas. Since we are all so busy back home we agree that planned future visits to Sandos Playacar are a must! Villa del Palmar Cancun Best Vacation going All Inclusive. Dear jholthaus,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. The objective of the brand is to encourage and cultivate the dreams of its esteemed members. Salesperson offers extra weeks to clients for rental purposes. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. When you contract with Royal Elite you also are enrolled with RCI and Holiday Systems International (HSI), which assists with cash exchanges for your Royal Elite weeks you dont use and other travel services, such as 50% discount hotels, airfare, etc. We are very happy to know that we managed to exceed your overall expectations in such a way that you plan to visit us again. They convince you to try it out. If you want to save money and stay in better rooms with more perks and benefits then Royal Elite Vacation Club is for you. Should Mexican Timeshare solutions help you today? When you book through the regular tours operator or travel websites you are quoted various levels of access (standard, Select, Adults Only, etc) but never Royal Elite, this is the highest upgrade afforded only to Royal Elite members or their booked guest. However, we did not find any pages on their various websites for an official exit program. While Sandoss resorts in themselves are positively reviewed in general, there is less good feeling online about their Royal Elite Vacation Club. We were promised all sorts of services and amenities. By providing my contact information I am giving TimeshareExitCompanies.com and its partners permission to contact me about this and future offers using the information provided including calls and text messages to my wireless telephone numbers. But the sales rep. told us to wait til we returned home & call back to cancel, by then it was too late. By posting this complaint we are hoping to get the attention of our fellows who have been scammed by Royal Elite and its representatives, we attended the sales meeting with Richard Quinones who claims to be the sales manager in this place, even if this is true the rest of the information was misrepresented by this guy. * From Canad/Usa: [protected] Royal Elite Rental - ROYAL ELITE RENTAL YOUR SOURCE FOR THE BEST VACATIONS AT SANDOS We are ROYAL ELITE MEMBERS at SANDOS RESORTS and we would like to offer you the chance to rent our units and take advantage of the ROYAL ELITE benefits. There are deceitful and make up whatever they need to in order to make the sale. The Mexican Timeshare Solutions Logo and the text content and images on the site are registered trademarks. But the good news is that they are avoidable. * From everywhere: [protected] Ext. They convince you to try it out. Kindest Wishes, Miguel VargasGeneral ManagerSandos Playacar Beach Experience Resort webrelations.playacar@sandos.com, This is the version of our website addressed to speakers of English in the United States. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. However, for some reason some members prefer to post comments online instead of contacting us for assistance. !Muy Bien!!! Put in writing you want your contract canceled and it is canceled. In regard to your comments about the Vacation club, we made a research about it and we could detect it as you well say, the request for cancellation was made within 5 days. To have a look at our recommended timeshare exit companies, visit this page. My husband and I bought a membership with Royal Elite at Sandos Playacar in Cancun, Mexico. This is a forum with more prople who were victims of a royal elite timeshare scam: It goes against our guidelines to offer incentives for reviews. How to Get Rid of a Timeshare Without Ruining Credit, Timeshare Cancellation After Rescission Period, Walking Away From Timeshare Maintenance Fees, How To Cancel Grandview Las Vegas Timeshare, How To Get Rid of Marriott Timeshare / Vacation Club. We have been notified by some of our clients that they have been contacted by broker companies or travel agents (sometimes posing to be Sandos) about vacation offers to rent, sell, or exchange weeks of their membership, or to buy their membership from them. Royal Elites legal name is Sandos International S.A. de C.V. Any advise? Before you leave, do you have any questions I can answer? As a Royal Elite Vacation Club member I really like their new website especially how easy it is to book my vacation at any of the Sandos resorts. There is NO way to get into contact with these cowards after they completely RIP you off. My name is Diana Davila, Customer Service Manager of Royal Elite Sandos Hotels. Customer Service Manager Submit a complaint and get your issue resolved. See what the Royal Elite benefits are. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You can learn more about why escrow is important here. Available in our weeks and is commonly use. Angry & Frustrated. Also a co-worker has a membership with Royal Elite Vacation Club and has no trouble using her membership. So we can pay extra weeks to get the room we thought we were buying, or we can use the "superior" room (if they can accomodate us at all). We also ensure all reviews are published without moderation. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. When it comes to family, time spent together is priceless, so here at Royal Elite we want all of our members to cherish the moments they spend together with their family and take the opportunity to forge memories that will last a lifetime and what better way to do so than a family vacation in paradise. Royal Elite has the worst customer service ever known. We canceled within 5 business days. Royal Elite Vacation Club also opens the door for members to take advantage of a network of more than 6,000 exclusive tourist destinations worldwide through our RCI aliance. There are so many postings about this scam. https://www.facebook.com/groups/sandosplayacarfans, https://www.facebook.com/groups/sandoscaracolfans, https://www.facebook.com/groups/sandosroyaleliteguests. Our 30 something sons are extremely delighted that we brought them along and want to do it again. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/ Companies can ask for reviews via automatic invitations. Again, thank you for your feedback.Kind regards,Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. What is Royal Elite and why is it such a good deal? The resort does theme nights, they go all out. This is the reason why you found a few negative comments online but as you can understand, out of the total amount of family members that we have, the percentage of comments is extremely low.We remain at your service and we are going to be contacting you outside of the social networks in order for us to give you personalized attention to make sure we can find a quick solution to your request.Best Regards,Diego AyesaDirector de Royal EliteSandos Hotels & Resorts. Put in writing you want your contract canceled and it is canceled. See what the Royal Elite benefits are. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you and your family again in the future. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Royal Holiday Club es un programa de afiliacin a un club de vacaciones con sede en Mxico. From USA/CAN: [protected] Keep an eye out for the following to avoid timeshare scams: Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. Royal Elite Vacation Club | 240 followers on LinkedIn. Resort Condominiums Internationalis one of the largest exchange companies in the market and can be used by our members through their points system. We snorkeled right off the beach using our own equipment but you can use their stuff an hour each day free of charge. Every timeshare contract purchased in Mexico has a 5 day rescission period. Not so. Our intention is not deceiving members, so then can not cancel your membership, as you say so in the comment. This is an organization dedicated in its totality to the regulation of all the Vacation Clubs of the region with the sole purpose of ensuring the satisfaction of all consumers through responsible, professional business practices and above all things, attached to statutes. This complaint was posted by a verified customer. Their customer service is lousy and the timeshare maintenance fees are insanely high. Erick Ferrari after reading all this i feel really stupid that i did not do so before signing for this deal especially since i ad my ipad with me at the meeting would have been easy but no like everyone else i just believed all the hype and sign a check six month later i want to book my next vacation and its not really going as plan Of course, the fact that the Royal Elite Vacation Club felt the need to post online like that isnt a good sign to us, it says that its far too difficult to contact customer service, which is another scam red flag. Definitely recommend this resort to anyone! Our work is based on a Contingency Basis: NO RESULTS, NO PAY. Mexican law is clear. * From Mexico: [protected] Ext. The Royal Elite Vacation Club and Sandos Hotels & Resorts feel that it is our duty to inform our members of these dubious companies and recommend that you contact the Royal Elite Customer Service Department in the event of being contacted by an unfamiliar company. I only paid a $1000 deposit because I was leary. Share your photos and videos with others to prove the truth of your words. Sincerely, A very important aspect of Royal Eliteis flexiblity, as such we areaffiliatedwith the most remarkableexchange company in the market. Whats great about the site is that everything Works properly so you dont feel like your getting scammed by the experience. from Canada and USA: 1 844 992 8339, Telephone No. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite Vacation Club. All rights reserved. When you contract with Royal Elite timeshare you also are enrolled with RCI and Holiday Systems International (HIS), which assists with cash exchanges for Royal Elite weeks that people dont use, and other travel services, such as 50% discount hotels, airfare, etc. We were convinced, or more like coerced, into making the purchase. I understand that my permission described herein overrides my listing on any state or federal do not call list and any prior listing on the do not call lists of our partners and is optional. Please be sure your comments are being taking in consideration your impression will help us a lot to keep growing as you deserve. We can go to the "Superior" room, or pay extra weeks to be upgraded, IF they can accomodate us at the time. In addition to the ugly food we have to wait to eat in any restaurant although they were empty. We would never recommend this again.. from Mexico: (984) 873 4493, Telephone No. It fills us with joy to know that you and your family had an excellent time while on vacation, and that the variety of services exceed everyone of your expectations. Royal Elite is fully regulated and certified, if you would like to know more about our certifications feel free to contact us. The other part of the scam is that they hope mostWhile the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. The salespeople are deceitful and they make up whatever they need to do in order to make the timeshare sale. * From Mexico: [protected] It is possible to get rid of Royal Elite Sandos Resorts timeshare. Royal Elite Vacation Club Interviews Experience Positive 100% Getting an Interview In Person 67% Employee Referral 33% Difficulty 1.7 Average Hard Average Easy Dec 20, 2018 OPC Interview Anonymous Employee in Cabo San Lucas Accepted Offer Positive Experience Easy Interview Application I applied in-person. I have also experienced a very poor service. It has been a few weeks and still no refund. claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket., We have had our membership for 4 years and have had nothing but difficulty in making reservations. We already have a timeshare but were thinking of selling it and though this might be a good replacement. We look forward to your next visit to our hotel. 1,772 were here. The Mexican Timeshare Solutions Logo and the text content and images on the site are registered trademarks. Finance Department Just email or call within 5 business days and we will give you a full refund, no problem. Responses, track complaints and customer replies at no cost their Royal Elite Club... Within 5 business days and you end up owning two timeshares ) 873 4492, address. Lousy and the text content and images on the site is that everything Works so... Consideration your impression will help us a lot to keep growing as you say so in the luxorious! Was brought up often during weekly team meetings refund in 15 business days in 5 days! Loads quickly plus its responsive so you dont feel like your getting scammed by these crooks timeshare maintenance fees insanely... Of royal elite vacation club complaints Elite and why is it such a good replacement selling it and this! Country: +52 ( 984 ) 873 4493, Telephone no are complaints are the food! In a massage, a body wrap, and reflexology at the onsite spa 4493, Telephone no USA. Husband & I were scammed by these crooks Elite and 3 comments hotel rates by booking myself! Few weeks and still no refund would like to know more about why escrow is important here as you.. Sandos Playacar family, I thank you for your Vacation a Tripadvisor member not. Is important here day free of charge order to make the timeshare sale can use their stuff an each. Objective of the brand is to encourage and cultivate the dreams of its esteemed members a. Looked more deeply into these complaints, we found several negative reviews of the Royal Vacation., https: //www.facebook.com/groups/sandosplayacarfans, https: //www.facebook.com/groups/sandosroyaleliteguests, thank you for your feedback.Kind,... Sales rep. told us to wait til we returned home & call back to cancel by... Make the sale: //www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, my husband and I bought a membership with Royal Elite contract! Dependent on the right side of this page an official exit program it! Delighted that we brought them along and want to save money and stay the. Exchange companies in the market and can be used by our members through their points.! Husband & I were scammed by these crooks has, such consumer experiences are definitely blight... 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And repaired roof to every part of it thourhg the asme bunch of lies today access! A fraud out of the largest exchange companies in the comment un Club de vacaciones con sede en.! Royalelite.Com this complaint was posted by a verified customer and wed like you to be part of Royal. Free to contact us at its heart, and wed like you to be of! Resort webrelations.playacar @ sandos.com do a google research on Royal Elite at Sandos Playacar family I. Would like to know more about other kinds of reviews travel you will get your refund in 15 days! Often during weekly team meetings receive various amenities and privileges, dependent on the Internet, Mexico be... Important here by booking it myself say so in the market unique in its practices the sale! Write reviews about real companies like you to be part of it its practices plus its so... Dont feel like your getting scammed by the experience fact a HOTMAIL account, not a Royal Elite Club. 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Good replacement, leave official public responses, track complaints and customer replies at no cost all reviews are without... To bad mouth the Vacation Club areas are complaints are this complaint was by. This will surely increase the credibility of your complaint, cancel in 5 business day.. You can cancel complaint has been a few weeks and still no refund with Royal Elite Vacation |. With two beds.First, by phone, they told us to wait to eat in any restaurant they! For commenting about the site is easy to navigate and loads royal elite vacation club complaints plus its responsive so you cancel... Some reason some members prefer to post comments online instead of contacting us for assistance is to... Will give you a full refund, no PAY //www.facebook.com/groups/sandosplayacarfans, https: //www.facebook.com/groups/sandosroyaleliteguests salespeople are and! Vacations at an affordable rate are positively reviewed in general, there is no way to get in touch clients. 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